Service and support an-app-click away – at each customer touch-point
Agility and Innovative pursuits are the top-of-mind agenda for corporate planners, however, the field service and support team represent the last mile customer touch point for these organizations.. In today’s drive for efficiency and productivity, best-of-breed organizations are viewing mobility solutions as transformational for their service and support function, to differentiate from competition.
A disconnect between the field force and the corporate can cripple the way service requests and customer touch points are handled. Best in class companies have devised methods for the field force to leverage mobility to enabling improved first-time fix rates, faster response times, increased service call productivity and increased customer satisfaction.
mService – EME’s Service and Support Solutions
mService is a mobile field service automation solution which maximises your field service team efficiency while managing all service/job orders related activities in the field. mService handles all critical information related to SLA details, spare parts availability and prices, customers location on the map, customer satisfaction surveys, expense management for service people in addition to other field functions that make the service process more dynamic and efficient.
mService provides a full GPS tracking facility for all field force to ensure maximum time utilization. It also has the capability to integrate with different ERP and CRM solutions as per customers need. It is designed to be a flexible platform that meets different needs of different business sectors.